Privacy Policy

Effective Date: November 19, 2025

At HealthXcellence Solutions Pvt Ltd (“we”, “us”, or “our”), we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect,
use, store, and protect information that we obtain from our website visitors, clients, and users of our Revenue Cycle Management (RCM) services. By using our website or services, you agree to the terms described in this Privacy Policy.

Information We Collect

We collect information from you in two ways: information you provide directly and information collected automatically.

A. Information You Provide: You may voluntarily provide personal information when you interact with our website or services. Examples include filling forms, contacting us via email, registering for newsletters, or submitting job applications. The personal information we may collect includes:

- - Your name, email address, phone number, and mailing address
  - Company name, job title, and professional details
  - Payment information for services (processed via secure third-party payment processors)
  - Any other information you voluntarily provide

B. Information Collected Automatically: When you visit our website, we automatically collect certain technical and usage information to help us understand how our website and services are used. This may include:

- - IP address and device information
  - Browser type and version
  - Operating system and device settings
  - Clickstream data, page visits, and scroll behavior
  - Date and time of access
  - Location data (if available)
  - Cookies and similar technologies for authentication, personalization, and analytics

Cookies and Similar Technologies

We use cookies, pixels, and other tracking technologies to improve user experience, enhance security, and analyze website usage. Cookies are small text files stored on your device that help us recognize returning users and remember preferences. You may disable cookies through your browser settings; however, some website features may not function properly without cookies.

Types of cookies we use include:

Essential Cookies: Required for website functionality, authentication, and security
Performance Cookies: Help us monitor website performance and usage
Functional Cookies: Enable personalized features and preferences
Advertising/Targeting Cookies: Help us deliver relevant marketing content

Use of Your Information

We use your personal information for the following purposes:

To provide and maintain our services
To respond to inquiries, support requests, or job applications
To communicate updates, promotions, or announcements (with consent)
To improve our website, services, and customer experience through analytics and research
To detect, prevent, and address fraud, unauthorized access, or illegal activity
To comply with legal obligations or enforce our Terms of Use

Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. We may share information with trusted service providers, partners, or contractors for legitimate business purposes.

These include:

Vendors providing hosting, IT, analytics, or customer service support
Business partners assisting in service delivery or marketing
Legal authorities when required by law or to protect rights, property, or safety
Third parties in connection with mergers, acquisitions, or corporate transactions

All third-party partners are bound by contractual obligations to maintain confidentiality and comply with applicable data protection standards.

HIPAA Compliance

As a provider of healthcare RCM services, HealthXcellence Solutions Pvt Ltd acts as a Business Associate to our clients (Covered Entities) in the United States. We recognize the sensitivity of Protected Health Information (PHI) and implement administrative, technical, and physical safeguards to protect PHI and comply with the Health Insurance Portability and Accountability Act (HIPAA).

Our HIPAA practices include:

Encrypting sensitive data during transmission and storage
Limiting access to PHI only to authorized personnel
Conducting regular risk assessments and security audits
Ensuring business associates comply with HIPAA regulations

Data Security

We take reasonable and appropriate measures to protect the confidentiality, integrity, and availability of your personal information. While we strive to protect your data using industry-standard security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Data Retention and Deletion

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your personal information by contacting us at contact@healthxcellencesolutions.com

Rights of Users

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access and obtain a copy of your personal information
Correct or update inaccurate or incomplete information
Request deletion or restriction of processing
Withdraw consent for processing where consent was the legal basis
Object to processing based on legitimate interests

To exercise your rights, please contact us at contact@healthxcellencesolutions.com

International Transfers

Although our office is in Hyderabad, India, we may process or transfer personal information to third-party service providers located in other countries. In such cases, we ensure appropriate safeguards are in place to protect your data.

Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that such information has been provided without parental consent, we will take reasonable steps to delete it.

Changes to This Privacy

Policy We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Updated policies will be posted on this page with the revised effective date.

Contact Us

For any questions, concerns, or requests regarding your personal data, we are here to address your concerns.
You may contact us using the details below:
Company (Data Controller): HealthXcellence Solutions Private Limited
Email: contact@healthxcellencesolutions.com
Phone (US/International): +1 (972) 860-9812
Address: 7th Floor, The Business Park – by Pranava Group, Kondapur, Hyderabad, Telangana – 500084.